Pratham Agrawal | ServiceNow & AI Engineer

AI Engineering & Enterprise Agentic Systems

2025-01-20T09:00:00.000Z

Generative AI & Agentic Workflows in Enterprise IT

Pratham Agrawal designs and implements production-grade generative AI and agentic systems within enterprise architectures. Leveraging large language models (LLMs) and ServiceNow AI Agent Studio, this work bridges traditional ITSM with autonomous multi-step reasoning.

Key Focus Areas:

GenAI & LLM Applications: Production-ready enterprise AI automating complex workflows, generating context-aware summaries, and augmenting human decision-making.
Agentic AI & Autonomous Systems: Multi-step autonomous agents that break down complex enterprise incidents, call internal APIs, and execute resolutions with safety guardrails.
ServiceNow AI (Now Assist & AI Agent Studio): Native platform conversational AI skills, GenAI skills customization, and agent deployment across enterprise catalog and incident workflows.
Enterprise AI Integration: Event-driven architecture connecting AI models with ITSM, ERP, and CRM platforms via REST/SOAP APIs and webhooks.

Explore the full AI Engineering profile →

ServiceNow Enterprise Architecture & Platform Engineering

2024-11-20T10:00:00.000Z

Enterprise ServiceNow Development & Process Automation

Specialized platform architecture, backend scripting, and automated workflow design developed by Pratham Agrawal as an Associate Consultant at Infosys.

Core Competencies:

Glide API Scripting: Advanced server-side business rules, script includes, client scripts, and secure GlideRecord / GlideAjax implementations.
Flow Designer & Integration Hub: Complex multi-step flows, spoke configurations, and bi-directional REST/SOAP enterprise integrations.
Workspace & UI Builder: Custom workspace experiences, Service Portal widgets, and role-based interface design.
Quality & Test Automation: Automated Test Framework (ATF) test suites preventing regression across platform upgrades and patch cycles.

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Case Study: Hopa Menu — NFC & SaaS Restaurant Management Platform

2024-05-15T12:00:00.000Z

Hopa Menu: Modernizing F&B Operations with Next.js & GCP

A full-stack, contactless digital menu and ordering platform built for high-throughput restaurant environments in Israel.

Impact & Technical Achievements:

30% Performance Boost: Migrated legacy React SPA to Next.js with server-side rendering and edge optimizations.
10% Increase in Customer Engagement: Instant NFC table scanning and streamlined checkout flows.
Scalable Cloud Architecture: Powered by Node.js, Express, Firebase real-time database, Google Cloud Platform, and Tailwind CSS.

Read the comprehensive case study →

Case Study: SCORM-Based LMS & Educational Platform

2024-02-10T11:00:00.000Z

Scalable E-Learning Platform with Role-Based Interfaces

A comprehensive SCORM-compliant learning management system delivering personal development and mental health education.

System Architecture:

6 Dedicated Role Interfaces: Tailored portals for Students, Teachers, Parents, School Admins, Content Uploaders, and Super Admins.
Real-Time Communication: Twilio Conversations integration for 1-on-1 and group student-facilitator discussions with multimedia support.
Global Payment Gateways: Seamless multi-currency subscription processing via WiPay and Razorpay.
Interactive E-Learning: Embedded SCORM runtime tracking student milestones, completion rates, and performance analytics.

Read the LMS platform case study →

Professional Career & Engineering History at Infosys & Krishworks

2024-11-01T08:00:00.000Z

Career Trajectory & Technical Leadership

Pratham Agrawal has over 4 years of professional experience across IT consulting, enterprise ServiceNow engineering, and modern web application development.

Professional Timeline:

Infosys (Nov 2024 — Present): Associate Consultant leading ServiceNow AI transformations, GenAI solutions, Now Assist skills, and complex integration projects.
Krishworks Technology (Jun 2022 — Nov 2024): System Software Engineer spearheading core SaaS products including Hopa Menu and the SCORM LMS platform.

View detailed career history and accomplishments →

About Pratham Agrawal — ServiceNow Developer & AI Engineer

2024-01-01T00:00:00.000Z

About Pratham Agrawal

Based in Mumbai, India, Pratham Agrawal is a ServiceNow & AI Engineer passionate about intelligent automation, LLM workflows, and modern web applications.

Technical Mastery:

ServiceNow: AI Agent Studio, Now Assist, Glide APIs, Flow Designer, Integration Hub, UI Builder, ATF, Service Portal.
AI & ML: GenAI, Agentic AI, Prompt Engineering, Moveworks, LLM Orchestration, LangChain concepts.
Web Engineering: Next.js, React, Node.js, Express, Firebase, GCP, REST APIs, Tailwind CSS.

Learn more about Pratham Agrawal →