{
    "version": "https://jsonfeed.org/version/1",
    "title": "Pratham Agrawal | ServiceNow & AI Engineer",
    "home_page_url": "https://agrawalpratham.in",
    "feed_url": "https://agrawalpratham.in/feed.json",
    "description": "Engineering insights, enterprise case studies, and technical publications from Pratham Agrawal — ServiceNow & AI Engineer at Infosys specializing in GenAI, Agentic AI, AI Agent Studio, Now Assist, Glide APIs, and full-stack development.",
    "icon": "https://agrawalpratham.in/assets/og/home.png",
    "author": {
        "name": "Pratham Agrawal",
        "url": "https://agrawalpratham.in"
    },
    "items": [
        {
            "id": "https://agrawalpratham.in/ai",
            "content_html": "<h2>Generative AI & Agentic Workflows in Enterprise IT</h2>\n      <p>Pratham Agrawal designs and implements production-grade generative AI and agentic systems within enterprise architectures. Leveraging large language models (LLMs) and ServiceNow AI Agent Studio, this work bridges traditional ITSM with autonomous multi-step reasoning.</p>\n      <h3>Key Focus Areas:</h3>\n      <ul>\n        <li><strong>GenAI & LLM Applications:</strong> Production-ready enterprise AI automating complex workflows, generating context-aware summaries, and augmenting human decision-making.</li>\n        <li><strong>Agentic AI & Autonomous Systems:</strong> Multi-step autonomous agents that break down complex enterprise incidents, call internal APIs, and execute resolutions with safety guardrails.</li>\n        <li><strong>ServiceNow AI (Now Assist & AI Agent Studio):</strong> Native platform conversational AI skills, GenAI skills customization, and agent deployment across enterprise catalog and incident workflows.</li>\n        <li><strong>Enterprise AI Integration:</strong> Event-driven architecture connecting AI models with ITSM, ERP, and CRM platforms via REST/SOAP APIs and webhooks.</li>\n      </ul>\n      <p><a href=\"https://agrawalpratham.in/ai\">Explore the full AI Engineering profile →</a></p>",
            "url": "https://agrawalpratham.in/ai",
            "title": "AI Engineering & Enterprise Agentic Systems",
            "summary": "Deep dive into enterprise GenAI, autonomous AI agents, ServiceNow Now Assist Skills, and AI Agent Studio integrations for automated workflows.",
            "image": "https://agrawalpratham.in/assets/og/ai.png",
            "date_modified": "2025-01-20T09:00:00.000Z",
            "author": {
                "name": "Pratham Agrawal",
                "url": "https://agrawalpratham.in"
            },
            "tags": [
                "Artificial Intelligence",
                "Generative AI",
                "Agentic AI",
                "Now Assist",
                "ServiceNow"
            ]
        },
        {
            "id": "https://agrawalpratham.in/servicenow",
            "content_html": "<h2>Enterprise ServiceNow Development & Process Automation</h2>\n      <p>Specialized platform architecture, backend scripting, and automated workflow design developed by Pratham Agrawal as an Associate Consultant at Infosys.</p>\n      <h3>Core Competencies:</h3>\n      <ul>\n        <li><strong>Glide API Scripting:</strong> Advanced server-side business rules, script includes, client scripts, and secure GlideRecord / GlideAjax implementations.</li>\n        <li><strong>Flow Designer & Integration Hub:</strong> Complex multi-step flows, spoke configurations, and bi-directional REST/SOAP enterprise integrations.</li>\n        <li><strong>Workspace & UI Builder:</strong> Custom workspace experiences, Service Portal widgets, and role-based interface design.</li>\n        <li><strong>Quality & Test Automation:</strong> Automated Test Framework (ATF) test suites preventing regression across platform upgrades and patch cycles.</li>\n      </ul>\n      <p><a href=\"https://agrawalpratham.in/servicenow\">Read detailed ServiceNow technical competencies →</a></p>",
            "url": "https://agrawalpratham.in/servicenow",
            "title": "ServiceNow Enterprise Architecture & Platform Engineering",
            "summary": "Enterprise-grade ServiceNow platform development covering Glide APIs, Flow Designer, Integration Hub, UI Builder, and Automated Test Framework (ATF).",
            "image": "https://agrawalpratham.in/assets/og/servicenow.png",
            "date_modified": "2024-11-20T10:00:00.000Z",
            "author": {
                "name": "Pratham Agrawal",
                "url": "https://agrawalpratham.in"
            },
            "tags": [
                "ServiceNow",
                "Glide APIs",
                "Flow Designer",
                "ITSM",
                "Integration Hub"
            ]
        },
        {
            "id": "https://agrawalpratham.in/projects/restaurant-discovery-platform",
            "content_html": "<h2>Hopa Menu: Modernizing F&B Operations with Next.js & GCP</h2>\n      <p>A full-stack, contactless digital menu and ordering platform built for high-throughput restaurant environments in Israel.</p>\n      <h3>Impact & Technical Achievements:</h3>\n      <ul>\n        <li><strong>30% Performance Boost:</strong> Migrated legacy React SPA to Next.js with server-side rendering and edge optimizations.</li>\n        <li><strong>10% Increase in Customer Engagement:</strong> Instant NFC table scanning and streamlined checkout flows.</li>\n        <li><strong>Scalable Cloud Architecture:</strong> Powered by Node.js, Express, Firebase real-time database, Google Cloud Platform, and Tailwind CSS.</li>\n      </ul>\n      <p><a href=\"https://agrawalpratham.in/projects/restaurant-discovery-platform\">Read the comprehensive case study →</a></p>",
            "url": "https://agrawalpratham.in/projects/restaurant-discovery-platform",
            "title": "Case Study: Hopa Menu — NFC & SaaS Restaurant Management Platform",
            "summary": "Production-grade SaaS and NFC-based restaurant management and food ordering platform engineered for the Israeli market, built with Next.js, Node.js, Express, Firebase, and GCP.",
            "image": "https://agrawalpratham.in/assets/og/restaurant-discovery-platform.png",
            "date_modified": "2024-05-15T12:00:00.000Z",
            "author": {
                "name": "Pratham Agrawal",
                "url": "https://agrawalpratham.in"
            },
            "tags": [
                "Case Study",
                "Next.js",
                "Full Stack",
                "Firebase",
                "Google Cloud Platform"
            ]
        },
        {
            "id": "https://agrawalpratham.in/projects/scorm-lms-platform",
            "content_html": "<h2>Scalable E-Learning Platform with Role-Based Interfaces</h2>\n      <p>A comprehensive SCORM-compliant learning management system delivering personal development and mental health education.</p>\n      <h3>System Architecture:</h3>\n      <ul>\n        <li><strong>6 Dedicated Role Interfaces:</strong> Tailored portals for Students, Teachers, Parents, School Admins, Content Uploaders, and Super Admins.</li>\n        <li><strong>Real-Time Communication:</strong> Twilio Conversations integration for 1-on-1 and group student-facilitator discussions with multimedia support.</li>\n        <li><strong>Global Payment Gateways:</strong> Seamless multi-currency subscription processing via WiPay and Razorpay.</li>\n        <li><strong>Interactive E-Learning:</strong> Embedded SCORM runtime tracking student milestones, completion rates, and performance analytics.</li>\n      </ul>\n      <p><a href=\"https://agrawalpratham.in/projects/scorm-lms-platform\">Read the LMS platform case study →</a></p>",
            "url": "https://agrawalpratham.in/projects/scorm-lms-platform",
            "title": "Case Study: SCORM-Based LMS & Educational Platform",
            "summary": "Enterprise e-learning architecture engineered across 6 dedicated user interfaces, featuring SCORM compliance, Twilio messaging, WiPay and Razorpay payment gateways.",
            "image": "https://agrawalpratham.in/assets/og/scorm-lms-platform.png",
            "date_modified": "2024-02-10T11:00:00.000Z",
            "author": {
                "name": "Pratham Agrawal",
                "url": "https://agrawalpratham.in"
            },
            "tags": [
                "Case Study",
                "E-Learning",
                "SCORM",
                "React",
                "Twilio",
                "Payment Gateways"
            ]
        },
        {
            "id": "https://agrawalpratham.in/experience",
            "content_html": "<h2>Career Trajectory & Technical Leadership</h2>\n      <p>Pratham Agrawal has over 4 years of professional experience across IT consulting, enterprise ServiceNow engineering, and modern web application development.</p>\n      <h3>Professional Timeline:</h3>\n      <ul>\n        <li><strong>Infosys (Nov 2024 — Present):</strong> Associate Consultant leading ServiceNow AI transformations, GenAI solutions, Now Assist skills, and complex integration projects.</li>\n        <li><strong>Krishworks Technology (Jun 2022 — Nov 2024):</strong> System Software Engineer spearheading core SaaS products including Hopa Menu and the SCORM LMS platform.</li>\n      </ul>\n      <p><a href=\"https://agrawalpratham.in/experience\">View detailed career history and accomplishments →</a></p>",
            "url": "https://agrawalpratham.in/experience",
            "title": "Professional Career & Engineering History at Infosys & Krishworks",
            "summary": "Detailed career history of Pratham Agrawal as an Associate Consultant at Infosys and System Software Engineer at Krishworks Technology Labs.",
            "image": "https://agrawalpratham.in/assets/og/experience.png",
            "date_modified": "2024-11-01T08:00:00.000Z",
            "author": {
                "name": "Pratham Agrawal",
                "url": "https://agrawalpratham.in"
            },
            "tags": [
                "Career",
                "Infosys",
                "ServiceNow",
                "Consulting"
            ]
        },
        {
            "id": "https://agrawalpratham.in/about",
            "content_html": "<h2>About Pratham Agrawal</h2>\n      <p>Based in Mumbai, India, Pratham Agrawal is a ServiceNow & AI Engineer passionate about intelligent automation, LLM workflows, and modern web applications.</p>\n      <h3>Technical Mastery:</h3>\n      <ul>\n        <li><strong>ServiceNow:</strong> AI Agent Studio, Now Assist, Glide APIs, Flow Designer, Integration Hub, UI Builder, ATF, Service Portal.</li>\n        <li><strong>AI & ML:</strong> GenAI, Agentic AI, Prompt Engineering, Moveworks, LLM Orchestration, LangChain concepts.</li>\n        <li><strong>Web Engineering:</strong> Next.js, React, Node.js, Express, Firebase, GCP, REST APIs, Tailwind CSS.</li>\n      </ul>\n      <p><a href=\"https://agrawalpratham.in/about\">Learn more about Pratham Agrawal →</a></p>",
            "url": "https://agrawalpratham.in/about",
            "title": "About Pratham Agrawal — ServiceNow Developer & AI Engineer",
            "summary": "Background narrative, technical skills matrix, educational foundation, and engineering philosophy of Pratham Agrawal.",
            "image": "https://agrawalpratham.in/assets/og/about.png",
            "date_modified": "2024-01-01T00:00:00.000Z",
            "author": {
                "name": "Pratham Agrawal",
                "url": "https://agrawalpratham.in"
            },
            "tags": [
                "About",
                "Biography",
                "Skills",
                "Portfolio"
            ]
        }
    ]
}