Professional Experience
From full-stack engineering to ServiceNow AI delivery — my professional journey across platforms, cloud, and enterprise AI.
Associate Consultant
CurrentInfosys, Mumbai
Nov 2024 — Present
Building enterprise-grade ServiceNow solutions using GenAI, Agentic AI, Now Assist Skills, AI Agent Studio, and Moveworks. Collaborate closely with stakeholders to design and implement high-impact, AI-powered platform capabilities aligned with business goals.
Hands-on with Glide APIs, Flow Designer, UI Builder, Workspace, business rules, client scripts, UI policies, Playbooks, Service Portal, ATF test suites, REST/SOAP integrations, and Integration Hub — all aligned with ITIL best practices.
System Software Engineer
Krishworks Technology and Research Labs Pvt. Ltd.
Jun 2022 — Nov 2024
Led the development of Hopa Menu, a production-grade SaaS and NFC-based restaurant management and food ordering platform for the Israeli market using Next.js, Node.js, Firebase, and GCP, improving website performance by 30% and customer engagement by 10%. Successfully migrated the application from React.js to Next.js.
Managed end-to-end development of an advanced SCORM-compliant LMS platform delivering personal development and mental health education. Engineered 6 specialized user interfaces (Students, Teachers, Parents, School Admin, Content Uploader, Super Admin), integrated Twilio Conversations for 1-on-1 and group chat, built custom audio/video players and PDF viewer, and integrated WiPay and Razorpay payment services.