ServiceNow Developer & AI Engineer

Enterprise ServiceNow Solutions

As an Associate Consultant at Infosys, I deliver comprehensive ServiceNow platform solutions that span the full lifecycle — from requirements gathering and architecture to implementation, testing, and deployment. My work focuses on building intelligent, scalable platform capabilities that align with business goals and ITIL best practices.

I collaborate closely with stakeholders to design and implement high-impact, AI-powered platform capabilities. My expertise spans the full spectrum of ServiceNow development — from core platform configuration and scripting to cutting-edge AI integrations using GenAI, Agentic AI, and conversational AI.

AI Agent Studio & Now Assist

At Infosys, I architect and deploy AI-powered agents using ServiceNow's AI Agent Studio and Now Assist Skills. This involves designing conversational AI flows that automate complex enterprise processes — from incident resolution to service request fulfillment. The work directly leverages generative AI capabilities within the ServiceNow platform, bridging the gap between traditional ITSM and modern AI-driven automation.

Glide APIs & Platform Scripting

Deep expertise in ServiceNow's Glide API framework for server-side scripting, enabling custom business logic, data transformations, and complex integrations. My scripting work spans business rules, client scripts, UI policies, and script includes — all following best practices for performance, maintainability, and security within the ServiceNow platform.

Flow Designer & Workflow Automation

I design and implement automated workflows using Flow Designer, creating no-code and low-code automation solutions that streamline enterprise operations. This includes building complex multi-step flows with conditional branching, parallel processing, and integration with external systems — reducing manual effort and improving process consistency across the organization.

Integration Hub & Enterprise Integrations

Building enterprise-grade integrations using Integration Hub, REST/SOAP APIs, and custom integration patterns. My integration work connects ServiceNow with external enterprise systems, enabling bidirectional data flow, event-driven automation, and real-time synchronization across the technology landscape.

UI Builder & Workspace

Developing modern, responsive user interfaces using UI Builder and configuring Workspace experiences tailored to specific user roles and workflows. This includes building custom components, designing intuitive navigation patterns, and optimizing the user experience within the ServiceNow platform for both technical and non-technical users.

Testing & Quality Assurance (ATF)

Implementing comprehensive test automation using ServiceNow's Automated Test Framework (ATF). I build and maintain test suites that validate platform configurations, integrations, and custom applications — ensuring reliability across deployments and reducing regression risk in complex enterprise environments.

Moveworks Integration

Working with Moveworks to deliver AI-powered conversational IT support that integrates with the ServiceNow platform. This involves configuring and optimizing AI-driven resolution paths that leverage natural language understanding to automate employee support requests and improve mean time to resolution.