Resume — Pratham Agrawal
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ServiceNow & AI Engineer with 4+ years of experience in full-stack development, cloud technologies, and AI-driven automation. Currently delivering enterprise-grade ServiceNow solutions across GenAI, Agentic AI, Now Assist Skills, and AI Agent Studio at Infosys. Previously led full-stack development projects using Next.js, Node.js, Firebase, and GCP.
Experience
Associate Consultant
Nov 2024 — PresentInfosys
- • Enterprise-grade ServiceNow solutions: GenAI, Agentic AI, Now Assist, AI Agent Studio
- • Platform development: Glide APIs, Flow Designer, UI Builder, Integration Hub
- • Testing & quality: ATF test suites, REST/SOAP integrations, ITIL practices
System Software Engineer
Jun 2022 — Nov 2024Krishworks Technology and Research Labs Pvt. Ltd.
- • Led Hopa Menu restaurant platform (Israeli market): Next.js migration, 30% performance boost, 10% engagement increase
- • Managed SCORM-compliant LMS platform: 6 user interfaces, Twilio messaging, custom media players, WiPay & Razorpay
- • Tech stack: Next.js, React.js, Node.js, Express, Firebase, SCORM, Twilio, WiPay, GCP, AWS
Key Skills
ServiceNow & AI
ServiceNowGenAIAgentic AINow AssistAI Agent StudioMoveworksGlide APIsFlow Designer
Full-Stack & Cloud
Next.jsReactNode.jsFirebaseGCPAWSDockerPostgreSQL